Let’s face it—no one plans for a car accident. But minor ones? They’re more common than you’d think. A bump at a traffic light, a scrape in a car park, or a low-speed collision in stop-and-go traffic. While these incidents may not leave you injured or your car totaled, they can still leave you rattled and unsure of what to do next.
Over the years, we’ve helped countless people in Melbourne who’ve found themselves in this exact situation. If you’re ever in a minor car accident, here’s what you should do—step by step—to stay safe, calm, and legally protected.
1. Stay Calm and Assess the Situation
Take a deep breath. Even if it was a light tap, your adrenaline will likely be up. Don’t rush to get out or start panicking. First, ask yourself:
- Is anyone hurt?
- Is the car in a safe position?
- Is it blocking traffic or creating a hazard?
If no one’s injured and the cars are still driveable, move them to the side of the road. If you can’t move the car, turn on your hazard lights and stay inside with your seatbelt on until help arrives.
We once helped a couple who had a fender bender on a busy roundabout. They jumped out of the car immediately—right into oncoming traffic. It was a close call. Always check your surroundings first.
2. Check for Injuries
Even in a minor crash, injuries like whiplash or a mild concussion can show up hours later. If you or anyone else feels dizzy, has neck pain, or looks visibly shaken, call emergency services. It’s better to be cautious.
And remember: you don’t need a smashed car to have a serious issue. Your health comes first.
3. Exchange Details (Politely!)
Tensions can run high after an accident, but arguing won’t help. Be respectful and stick to the facts.
Legally, you’re required to exchange:
- Full name and address
- Phone number
- Vehicle registration
- Driver’s licence details
- Insurance information (if possible)
Don’t admit fault on the spot. Let the insurance companies handle that part. Just share the necessary info and take notes.
4. Take Photos of Everything
Your phone is your best friend here. Snap clear photos of:
- Both vehicles and any damage
- Number plates
- Road conditions (wet surface, potholes, etc.)
- Street signs or traffic lights nearby
- The other driver’s licence (with their permission)
These photos can be a huge help when making an insurance claim or if there’s a disagreement about what happened.
5. Notify Police If Needed
In Victoria, you must report an accident to police if:
- Someone is injured or killed
- A driver refuses to share details
- A vehicle needs to be towed
- You suspect drug or alcohol involvement
If the crash is very minor and everyone cooperates, a formal police report might not be needed. Still, if you’re unsure, it’s always a good idea to call the Police Assistance Line for advice.
6. Contact Your Insurance Company
Don’t wait too long to let them know. Even if you don’t intend to make a claim, it’s wise to report the incident in case the other party does.
They’ll usually ask for:
- Date and time of the accident
- Location
- Description of what happened
- Photos and other driver’s details
Make the call as soon as possible while the details are fresh.
7. Call a Tow Truck (If Needed)
If your car isn’t safe to drive—whether the bumper’s hanging off or you’re leaking fluid—it’s best not to risk it. Call a licensed tow truck (like us!) to get your car safely to a mechanic or crash repairer.
We’ve helped people with what looked like “minor” damage, only to find out the radiator or steering was affected. It’s not always visible, so better safe than sorry.
8. Write Down What Happened
As soon as you get the chance, jot down your version of events:
- What direction you were travelling
- Speed (roughly)
- What the other car was doing
- Traffic or weather conditions
This helps you remember the details later—especially if you’re making a claim or need to defend yourself.
When the Dust Settles
A minor car accident is stressful, no doubt about it. But staying calm and following the right steps makes a world of difference. Keep safety first, be polite, collect the facts, and call for help if needed.
We hope you never need us—but if your car does end up needing a tow, just give us a ring. Whether it’s a scratched-up bumper or a stubborn car that won’t start, we’ll take care of it and get you back on track.
If you are in Docklands, and looking for a nearby tow truck service, this is the best way to visit us.
Richmond Tow Trucks
123 Bridge Rd, Richmond VIC 3121
0485 856 565
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